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Customer Support Representatives
1 open positions
đ Hiring: Customer Support Representatives in Nairobi!
Join our fast-growing BPO branch in Nairobi! Weâre looking for customer support representatives to be part of our dynamic team and deliver top-notch service. This is your chance to grow your career in a thriving, rapidly expanding company.
â Competitive work environment
â Opportunities for career growth
â Be part of a leading BPO in the region
Apply now and be part of something big! đđŒ
Senior Project EPC Contract Engineer
1 open positions
Contexte de la mission
Relaunched RFP following missed mobilization
Profiles submitted previously on similar RFPs shall not be resubmitted
Typical EPC Package Project spent: 50M$ up to 3B$ CAPEX, with high complexity, for the different TotalEnergies branches (E&P, RC, GRP)
-Extensive transversal management of internal to C&P TotalEnergies (TGP) entities (Categories, Legal,..) and external entities (Business, Line products, Projects, Technical Entities)
-Role of representation of TGP project entity towards the projects and affiliates, in particular during some committees (Local contract committees for instance, shareholders, suppliers meetings,âŠ)
-Single Point for Contact matters on some designated projects
NB. minimum 15years in EPC type contracts engineering and administration for industrial projects
Objectifs et livrables
ACTIVITIES
The activities deal with worldwide Contract Engineering and Administration but also Claims Management (including Contractor and Company claims and disputes) as detailed below:
1- Senior contract engineer for designated projects supported by the TGP entity: "Project Assistance":
- Provide support for all contract and procurement activities required by the designated capital project(s),
- Be able to advise and execute contractual documentation on more complex forms of CFTâs: CCFT, OBE/OBT, FEED+, etc.
- Develop the CFT package: commercial structure, contract terms, etc.
- Launch CFT and manage contractual qualification and exception review and negotiation,
- Evaluate commercial aspects of the bids and recommend award,
- Claim Preventive awareness (contract management methods, tendering stage and early execution stage),
- Support project team to obtain relevant approvals and/or to go through any kind of gates.
2- Senior referent for some Projects contract engineering:
- Participate in defining and coordinating the contract methods for the entity (Contract toolbox, Competence requirement for contract engineers, expertise requirement, evaluation quiz...),
- Participate in coaching the contract engineers of the entity (Assistance, advice, training...),
- Ensure Governance is followed for Contracts process on projects of his/her perimeter (CFT, RTA, approvals),
- Ensure recurrent contacts with the contract engineers/managers of the Projects of his/her perimeter,
- Represent TGP/PJE in different types of Project Reviews for the contractual subjects.
3- Coordination with TGP legal entity
- Participate to the overall coordination with TGP/JUR/PJE: information sharing, coordination of actions for the on-going projects of his/her perimeterâŠ
- Contribute to ensure coherence between PJE, JUR/PJE and Projectâs needs.
4- as required, the incumbent may be requested to be the Single point of contacts for some designated projects (SPOC) (all branches E&P, RC, GRP).
5- Assist and/or participate in Claim Management or Counterclaim process:
- Analysis and review of existing Contracts/Claims: provide expertise support to projects for existing Contracts/Claims and corresponding resolution (contracts execution phase / close out phase):
- Advise and direct the projects for âon the spot requestsâ with regards to management of claims,
- Investigate and assess merit of major claim/dispute,
- Provide higher understanding and recommendations for building the Claim dossiers and corresponding settlement,
- Assist the project in drafting correspondences and notices to Contractors.
6- Contribute continuously to Contracts REX/Lessons Learnt consolidation. For each of the dossier, is starting by screening the existing REX and when completing a dossier preparing main lessons learnt to be shared with other contract engineers and to be archived.
Compétences demandées
Compétences
Niveau de compétence
EPC contract professional (15 years dedicated to Projects): Expert
English: Expert
Claim Management: Confirmé
Knowledge of project phases including some experience as package contract engineers: Expert
Ability to work with complexity and challenging stakeholders: Expert
Other languages: Avancé
Contract preparation, CFT, negotiation, administration: Expert
Ability to influence & manage in transversal: Expert
Ability to manage heavy workload in a fast paced environment: Expert
Communication, influencing and networking skills: Expert
Sharing of information/lessons learnt and communication skills: Expert
French: Avancé
SOURCE
IT Project & Operations Manager
1 open positions
đ Join Us as IT Project & Operations Manager â Production Environment (Full-time)
We are seeking a dynamic and experienced IT Project & Operations Manager to lead a team of around 10 people in a high-stakes, high-impact environment. This role is essential to the smooth execution of our projects and day-to-day operations, ensuring everything runs on time, within budget, and in full coordination with our headquarters in France.
The ideal candidate is a natural leader with a solid technical foundation and a proven track record in both project management and production operations. If you're passionate about leading people, solving complex problems, and driving project success, this opportunity is for you.
đŻ Responsibilities
- Lead and motivate a local team of about 10 people
- Manage project timelines, risks, budgets, and overall program execution
- Act as the primary liaison between the local team and HQ in France
- Ensure production equipment is well maintained and operational
- Oversee technical incident detection, analysis, and resolution
â Must Have
- 3+ years of experience in team management
- 5+ years in project or program management
- Strong IT knowledge: systems, networks, databases, security
- Experience working in a production or manufacturing environment
- Excellent communication and reporting skills (written & verbal)
đĄ Nice to Have
- Experience with ID document or secure production processes
- Previous role coordinating with international stakeholders
- Familiarity with French business culture and language
- Knowledge of ITIL or similar incident management framework
- Ability to implement process improvements and best practices
đ Whatâs Great in the Job?
- High-impact role in a mission-critical industry
- Autonomy to lead and implement decisions locally
- Work with a passionate international team
- Opportunity to shape team culture and workflow
- Strong visibility with HQ and key stakeholders
- A role that blends technology, operations, and leadership
đ What We Offer
We offer a challenging and rewarding role in a supportive, multicultural environment. You'll enjoy the opportunity to make meaningful contributions to a growing organization while working with cutting-edge technology and passionate professionals.
In addition to a competitive salary package, you'll benefit from leadership development opportunities, a collaborative team spirit, and a role that offers both strategic impact and day-to-day operational variety.
Human ressources
4PMC encourages teleworking and promotes multicultural teams.
We are committed to preserving the work-life balance of our employees (flexible working hours and working conditions).