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Customer Support Representatives

1 open positions

🚀 Hiring: Customer Support Representatives in Nairobi!

Join our fast-growing BPO branch in Nairobi! We’re looking for customer support representatives to be part of our dynamic team and deliver top-notch service. This is your chance to grow your career in a thriving, rapidly expanding company.

✅ Competitive work environment

✅ Opportunities for career growth

✅ Be part of a leading BPO in the region

Apply now and be part of something big! đŸŒđŸ’Œ

 

Rhapta Heights, 5th Floor, Rhapta Roads, Nairobi P.O BOX 1556-00502, Kenya
12/03/2025 02:54:49

Senior Project EPC Contract Engineer

1 open positions

Contexte de la mission

Relaunched RFP following missed mobilization

Profiles submitted previously on similar RFPs shall not be resubmitted

Typical EPC Package Project spent: 50M$ up to 3B$ CAPEX, with high complexity, for the different TotalEnergies branches (E&P, RC, GRP)

-Extensive transversal management of internal to C&P TotalEnergies (TGP) entities (Categories, Legal,..) and external entities (Business, Line products, Projects, Technical Entities)

-Role of representation of TGP project entity towards the projects and affiliates, in particular during some committees (Local contract committees for instance, shareholders, suppliers meetings,
)

-Single Point for Contact matters on some designated projects

NB. minimum 15years in EPC type contracts engineering and administration for industrial projects

Objectifs et livrables

ACTIVITIES 

The activities deal with worldwide Contract Engineering and Administration but also Claims Management (including Contractor and Company claims and disputes) as detailed below:

1- Senior contract engineer for designated projects supported by the TGP entity: "Project Assistance":

  • Provide support for all contract and procurement activities required by the designated capital project(s),
  • Be able to advise and execute contractual documentation on more complex forms of CFT’s: CCFT, OBE/OBT, FEED+, etc.
  • Develop the CFT package: commercial structure, contract terms, etc.
  • Launch CFT and manage contractual qualification and exception review and negotiation,
  • Evaluate commercial aspects of the bids and recommend award,
  • Claim Preventive awareness (contract management methods, tendering stage and early execution stage),
  • Support project team to obtain relevant approvals and/or to go through any kind of gates.

2- Senior referent for some Projects contract engineering:

  • Participate in defining and coordinating the contract methods for the entity (Contract toolbox, Competence requirement for contract engineers, expertise requirement, evaluation quiz...),
  • Participate in coaching the contract engineers of the entity (Assistance, advice, training...),
  • Ensure Governance is followed for Contracts process on projects of his/her perimeter (CFT, RTA, approvals),
  • Ensure recurrent contacts with the contract engineers/managers of the Projects of his/her perimeter,
  • Represent TGP/PJE in different types of Project Reviews for the contractual subjects.

3- Coordination with TGP legal entity

  • Participate to the overall coordination with TGP/JUR/PJE: information sharing, coordination of actions for the on-going projects of his/her perimeter

  • Contribute to ensure coherence between PJE, JUR/PJE and Project’s needs.

4- as required, the incumbent may be requested to be the Single point of contacts for some designated projects (SPOC) (all branches E&P, RC, GRP).

5- Assist and/or participate in Claim Management or Counterclaim process:

  • Analysis and review of existing Contracts/Claims: provide expertise support to projects for existing Contracts/Claims and corresponding resolution (contracts execution phase / close out phase):
  • Advise and direct the projects for “on the spot requests” with regards to management of claims,
  • Investigate and assess merit of major claim/dispute,
  • Provide higher understanding and recommendations for building the Claim dossiers and corresponding settlement,
  • Assist the project in drafting correspondences and notices to Contractors.

6- Contribute continuously to Contracts REX/Lessons Learnt consolidation. For each of the dossier, is starting by screening the existing REX and when completing a dossier preparing main lessons learnt to be shared with other contract engineers and to be archived.

Compétences demandées

Compétences

Niveau de compétence

EPC contract professional (15 years dedicated to Projects): Expert

English: Expert

Claim Management: Confirmé

Knowledge of project phases including some experience as package contract engineers: Expert

Ability to work with complexity and challenging stakeholders: Expert

Other languages: Avancé

Contract preparation, CFT, negotiation, administration: Expert

Ability to influence & manage in transversal: Expert

Ability to manage heavy workload in a fast paced environment: Expert

Communication, influencing and networking skills: Expert

Sharing of information/lessons learnt and communication skills: Expert

French: Avancé

SOURCE 

 

Rhapta Heights, 5th Floor, Rhapta Roads, Nairobi P.O BOX 1556-00502, Kenya
02/04/2025 07:09:13

IT Project & Operations Manager

1 open positions

🚀 Join Us as IT Project & Operations Manager – Production Environment (Full-time)

We are seeking a dynamic and experienced IT Project & Operations Manager to lead a team of around 10 people in a high-stakes, high-impact environment. This role is essential to the smooth execution of our projects and day-to-day operations, ensuring everything runs on time, within budget, and in full coordination with our headquarters in France.

The ideal candidate is a natural leader with a solid technical foundation and a proven track record in both project management and production operations. If you're passionate about leading people, solving complex problems, and driving project success, this opportunity is for you.

🎯 Responsibilities

  • Lead and motivate a local team of about 10 people
  • Manage project timelines, risks, budgets, and overall program execution
  • Act as the primary liaison between the local team and HQ in France
  • Ensure production equipment is well maintained and operational
  • Oversee technical incident detection, analysis, and resolution

✅ Must Have

  • 3+ years of experience in team management
  • 5+ years in project or program management
  • Strong IT knowledge: systems, networks, databases, security
  • Experience working in a production or manufacturing environment
  • Excellent communication and reporting skills (written & verbal)

💡 Nice to Have

  • Experience with ID document or secure production processes
  • Previous role coordinating with international stakeholders
  • Familiarity with French business culture and language
  • Knowledge of ITIL or similar incident management framework
  • Ability to implement process improvements and best practices

🌟 What’s Great in the Job?

  • High-impact role in a mission-critical industry
  • Autonomy to lead and implement decisions locally
  • Work with a passionate international team
  • Opportunity to shape team culture and workflow
  • Strong visibility with HQ and key stakeholders
  • A role that blends technology, operations, and leadership

🎁 What We Offer

We offer a challenging and rewarding role in a supportive, multicultural environment. You'll enjoy the opportunity to make meaningful contributions to a growing organization while working with cutting-edge technology and passionate professionals.

In addition to a competitive salary package, you'll benefit from leadership development opportunities, a collaborative team spirit, and a role that offers both strategic impact and day-to-day operational variety.

 

Rhapta Heights, 5th Floor, Rhapta Roads, Nairobi P.O BOX 1556-00502, Kenya
16/04/2025 07:16:56
About us

Human ressources

4PMC encourages teleworking and promotes multicultural teams.
We are committed to preserving the work-life balance of our employees (flexible working hours and working conditions).

International group

4PMC is present in many countries thanks to its human-sized branches.

About us